Advances in technology enable corporations to operate from just about anywhere on the planet. Without the need to be based in one fixed location, it has never been easier to run a business.
That said, whilst domestic broadband has significantly improved from the dark days of dial up, there are still issues surrounding volume of traffic having its effect on uninterrupted connectivity as well as the strength of fibre connections in some locations still being poor and intermittent.
When considering commercial broadband, this largely depends on the building location and choosing the right partners to ensure your operations are unaffected by any outside influence. With reliability being front and centre for every organisation, the constant requirement for more is having an impact on providers ability to deliver faster, stronger, and cost-effective options. The market for commercial broadband has never been greater.
We look at some of the concerns for businesses surrounding their choices on who to partner with for their internet, and how they can mitigate the risks of the dreaded downtime.
An employee’s lack of access to documents or simply their ability to communicate with customers or colleagues has an immediate impact on their workload. This leads to delays in projects, missed deadlines and is detrimental to any organisations bottom line.
Hand in hand with a loss in productivity comes the inevitable loss of revenue. If customers cannot access a company’s website to make purchases or services, they are likely to go somewhere they can, and this could also lead to a whole host of negative reviews and loss of trust. The knock-on effects are countless, especially for e-commerce businesses who rely on their websites to process orders efficiently.
DAMAGE TO REPUTATION
As above, the damage is impossible to quantify if customers cannot access services and therefore leave negative reviews. This has the impact of loss of future business and a lack of trust in the organisations brand. Added to which, retaining existing clients is also high on the list of issues caused by lack of access and can lead them straight into the path of a company’s competitors.
It may also lead to a business not being able to communicate in a timely manner, especially to complaints or concerns from their clients and this is also hugely damaging for any organisation’s future success.
Businesses may have to consider outsourcing certain elements of their company in order to combat internet outages including IT support resources or emergency support. Additionally, they may have to consider paying staff overtime to catch up on lost work during the outages.
Companies can enlist cloud-based services that are accessible from multiple locations, or they can have back up lines or secondary circuits to minimise the risk of downtime. Additionally, they can implement pro-active IT monitoring and maintenance to identify potential issues before they become major problems.
In the flexspace sector, it is essential that the operator partners with a robust and trusted partner who not only heads off any potential IT issues at the pass but also has a strong and reliable SLA in place to prevent any of the operators’ clients from being impacted by outages or poor WiFi signals.
2-Work are proud to partner with industry leaders, Yardi, who not only have an exceptional reputation for delivery of service but who’s after care is second to none. When clients have no option to choose their own supplier, it should be discussed at the outset, before any licence agreements are signed, to appease any worries that client may have of IT problems and satisfy any questions or queries.